It may be self-evident, but the easiest way to reduce the transportation & rework costs of warranty and non-warranty repairs is to reduce or eliminate the product returns themselves.
While we may not be able to claim perfection on product life in the field “yet”; Sonic Manufacturing can claim a return rate of less than half the industry average. Most of our customers report that they have experienced return rates of 1%-3% elsewhere. Sonic Manufacturing regularly reports return rates of under 0.40% across all customers. How do we do it? DFM, DFT and the technical dialing-in of stable, reproducible manufacturing processes. We can reduce your costs by eliminating them.
Are you currently manufacturing offshore, or considering offshore at this time? Don’t forget to add Reverse Logistics into the Total Cost of the decision.
If your manufacturing solution is out of the country, how are you repairing that product? The typical options for Reverse Logistics when using an offshore manufacturer would be:
Reverse logistics & repair are not free. The costs are either openly declared & billed as a separate line-item; or hidden & amortized into the unit costs being paid. Cut your offshore costs in half again by using “Profitable Proximity” to your advantage: Build and Repair in the region you are selling to.
Sonic can budget far fewer dollars to “warranty repair expense” than the competition; keeping our costs low. On non-warranty repair, our work is performed at the same labor rates as our manufacturing— no premium. Add back in the savings from the elimination of International transportation costs, and you have the lowest-cost option. Cut the volume of returned product in half through improved quality, and you have the Best in Class solution. Come by and check out our large functional test area extensively staffed by technicians performing schematic-level debug.
Do you have products that were built elsewhere? No problem. Sonic Manufacturing will be the Repair Depot for all of your products regardless of their original place of manufacture or age in the field. We want to partner with you and offer a total value-chain solution.