Customer Service and PCBA

Sonic Manufacturing – Coordinated Customer Service and PCBA Services

The design and development of new products can exert significant time and financial pressures as you prepare to introduce your products to the market. Even with short development cycles and cost constraints, Sonic Manufacturing can help you get it right the first time. This requires maximum coordination between stakeholders and optimized production processes.

Customer support plays an important role in the manufacturing sector, linking you, the client, with engineering and production teams.

At Sonic Manufacturing, customer service goes hand-in-hand with our PCBA services. This allows us to improve coordination, shortens the lead time, and increases your satisfaction through delivery of high-quality PCBs.

The Role of Customer Service in PCBA Design and Manufacture

PCBA design and manufacture is a complex activity that requires a coordinated approach to ensure the final product meets all your requirements. Below are the areas where customer service has the greatest impact:

• Communication: Efficient communication enhances coordination between you and our engineering and production teams. It also ensures that you keep abreast of the project progress.
• Technical support: Our teams work closely with each client, providing full support from idea to prototype development and production. We can ramp up quickly because we use production lines for development.
• Quality Assurance (QA): We have a very effective QA model that we’ve revised and improved over the years. This combined with our engineering expertise and efficient customer support, results in high-quality PCBAs and improved customer satisfaction.
• Supply chain:  The optimized supply chain processes followed at Sonic Manufacturing increase responsiveness and shorten lead time by up to 50% compared to our competitors. 

Seasoned and Efficient Customer Service Team at the Start

New customers usually contact us through email or by calling our customer service representatives to request a quote. Frequently, their questions require basic technical knowledge related to the various PCBA services offered by Sonic Manufacturing, and our experienced team is ready to help.

Customer Service Representatives Training

To optimize your experience, Sonic Manufacturing applies a skill-based approach to ensure that our customer service team has the knowledge required for technical support. All new customer representatives go through a rigorous training program before working with clients.

Also, our engineering professionals, product management, and production resources are always available to provide support to your product team.

Standard Operating Procedures for Improved Customer Support

To optimize customer service quality, Sonic Manufacturing employs a systematic approach to run and manage customer support operations. We have developed consistent procedures with flexibility to help customers in a timely and effective manner.

Sonic Manufacturing – Providing PCBA Services in the Bay Area

We offer PCBA services to customers around the world, and especially locally across the San Francisco Bay Area, including Fremont, San Jose, Oakland, Silicon Valley, and Sacramento.

Do you want to work with a company that prioritizes customer service and provides top quality PCBA services? Get a quote by calling us at (510) 580-8500 or emailing us at Sales@Sonicmfg.com.