Customer Service

sonic-customer-svc-439x274At Sonic Manufacturing Technologies we believe good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the service we offer for themselves and in their turn become repeat customers. This has been the mantra at Sonic and continues to be our core offering.

 

Sonic is sensitive to the demands and challenges that customers are constantly under. Utilizing a customer centric service model, we help solve those challenges and provide a path for a successful relationship. Early formation of our Customer Focused Teams (CFTs) maximizes the communications and learning process.

 

Our Teams consist of:hands-typing-212x142

Program Manager – Tactical and Strategic program planning, implementation and sustaining account management. Advocate and communicator of Customer’s voice internally within Sonic Technologies, Inc. These managers have the support of Purchasing for Procurement of materials, MRP execution, front line supply chain management and part end of life/obsolescence analysis and management, and Engineering for DFx analysis and reporting, proactive technical interface, manufacturing and engineering issue resolution. This team is internally supported by the infrastructure at Sonic to create incredible value within a close and productive working relationship. We understand that your success is our success.

 

Sonic is committed to bringing value to your doorstep. We have local delivery vans that we use all day long within the Bay area and pick and deliver as part of our core value add service.

 

It’s the key to long and successful relationships.

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